Clear privacy practices designed to match the trust of a healthcare platform
This page explains how ReadyHealth handles personal information, uploaded medical files, device permissions, and user-requested actions in a professional, transparent way.
At a glance
What this policy covers
Focused collection
We collect only the information needed to support app features, support requests, and healthcare-related workflows.
Permission-based access
Sensitive device permissions are requested only when a user explicitly chooses a related action inside the app.
Protected records
Uploaded prescriptions, medical reports, and account details are handled with operational and technical safeguards.
A readable policy built for confidence, clarity, and compliance-minded communication
ReadyHealth is intended to support healthcare-related user journeys. We aim to explain our privacy practices in plain language while keeping the experience aligned with the broader Ready Health brand.
Information we may collect
Profile details such as name, phone number, email address, age, gender, and account identifiers.
Health-related files and records that users choose to upload, including prescriptions, reports, referral notes, and profile images.
Usage information needed to improve reliability, troubleshoot errors, and maintain platform performance.
How we use information
To help users access ReadyHealth features, manage accounts, and submit healthcare-related requests.
To organize uploaded medical documents for consultation, support, service coordination, and profile management.
To maintain platform security, prevent misuse, and respond to support or compliance requirements.
Sharing and disclosure
Information is shared only where needed to provide requested services, operate the platform, or comply with legal obligations.
We do not describe personal health documents here as being used for unrelated background activity.
Service providers acting on our behalf are expected to handle data with confidentiality and appropriate safeguards.
User documents are tied to meaningful, user-initiated healthcare actions
Uploaded files may include prescriptions, diagnostic reports, medical documents, and profile-related images. These items are used to support the feature or service the user has chosen to access.
Operational principles
Camera access is limited to actions the user explicitly chooses
This section addresses one of the most important permission-related expectations for healthcare apps: users should know when camera access is requested and why.
ReadyHealth may request camera access so users can capture or upload prescription images, medical documents, reports, or profile-related images. Camera access is used only for user-requested actions and is not used in the background.
Allowed purpose
Capturing or uploading healthcare documents and profile-related images.
Not used for
Background surveillance, hidden recording, or unrelated passive collection.
Questions about privacy can be routed through the Ready Health team
If you want, we can later replace this placeholder contact block with your actual privacy support email, company address, and formal legal wording.
Suggested contact
privacy@readyhealthltd.com